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General Travel Services
General Travel Services
Q: What tours does Lampoo Ocean Travel offer?
Q: What tours does Lampoo Ocean Travel offer?
A: We offer cultural, sightseeing, and adventure tours such as the Maeklong Railway & Floating Market, Ayutthaya, Erawan Waterfall, Dragon Temple (Wat Samphran), and more. Private and custom trips are also available.
Q: Where is your travel office located?
Q: Where is your travel office located?
A: Near Khao San Road and Rambuttri Road — convenient for travelers in Bangkok’s Old City.
Q: Do you offer same-day bookings?
Q: Do you offer same-day bookings?
A: Yes, depending on availability. Contact us via WhatsApp or Facebook Messenger for fastest confirmation.
Q: What languages do your staff speak?
Q: What languages do your staff speak?
A: Our team speaks both English and Thai, and we are experienced in helping international travelers.
Q: Do you accept walk-in customers?
Q: Do you accept walk-in customers?
A: Yes! Walk-ins are welcome. For guaranteed bookings, we recommend reserving in advance.
Q: Can I book tours online or via chat?
Q: Can I book tours online or via chat?
A: Yes. You can book on our website, or contact us directly through WhatsApp, Facebook, or Instagram.
Transport & Tickets
Transport & Tickets
Q: Can I book train, bus, or ferry tickets with you?
Q: Can I book train, bus, or ferry tickets with you?
A: Yes. We offer tickets for domestic transport, including sleeper trains, buses, and island ferries.
Q: Do you provide flight booking services?
Q: Do you provide flight booking services?
A: Yes, we can assist with domestic flights to cities such as Chiang Mai, Phuket, and Koh Samui.
Q: Do you sell combo tickets to islands?
Q: Do you sell combo tickets to islands?
A: Absolutely — we offer combo bus/ferry options to Koh Samui, Koh Tao, Koh Phangan, etc.
Q: Do you offer airport transfers?
Q: Do you offer airport transfers?
A: Yes, both shared and private transfers to Don Mueang (DMK) and Suvarnabhumi (BKK) airports.
Q: Can I book a private van or car?
Q: Can I book a private van or car?
A: Yes — ideal for families, groups, or travelers with early/late flight times.
Bangkok & Day Tours
Bangkok & Day Tours
Q: What’s included in the Floating Market & Railway Market Tour?
Q: What’s included in the Floating Market & Railway Market Tour?
A: Van transport, guide, train market experience, boat ride, Wat Samphran visit, and bottled water.
Q: What time does the Ayutthaya tour run?
Q: What time does the Ayutthaya tour run?
A: Usually from 7:00–8:00 AM until 5:00–6:00 PM.
Q: Is the Dragon Temple part of the tours?
Q: Is the Dragon Temple part of the tours?
A: Yes — it’s included in several of our market and cultural day trips.
Q: Are entrance fees included?
Q: Are entrance fees included?
A: Yes, unless otherwise stated. Confirm details when booking.
Q: Is lunch included in full-day tours?
Q: Is lunch included in full-day tours?
A: Most include bottled water; lunch is included on some tours — vegetarian options available.
Q: Do you provide English-speaking guides?
Q: Do you provide English-speaking guides?
A: Yes — all tours include English-speaking, trained guides.
Q: Can I request a custom or private tour?
Q: Can I request a custom or private tour?
A: Definitely. We specialize in tailor-made trips based on your preferences
Island Tours & Activities
Island Tours & Activities
Q: Do you offer island hopping or snorkeling tours?
Q: Do you offer island hopping or snorkeling tours?
A: Yes — we cover Pattaya, Koh Chang, Koh Samet, and Southern Islands.
Q: Which islands are best for snorkeling or relaxing?
Q: Which islands are best for snorkeling or relaxing?
A: Snorkeling: Koh Tao, Koh Lipe, Similan. Relaxing: Koh Samui, Koh Phangan, Koh Chang.
Q: What should I bring for island trips?
Q: What should I bring for island trips?
A: Swimwear, sunscreen, towel, flip-flops, dry bag, hat, and waterproof phone case.
Q: Are vegetarian or halal meals available?
Q: Are vegetarian or halal meals available?
A: Yes, upon request in advance — let us know your dietary needs when booking.
Safety & Reviews
Safety & Reviews
Q: Are your tours child or senior friendly?
Q: Are your tours child or senior friendly?
A: Yes — we offer safe, accessible options for families and older travelers.
Q: Can I read reviews from past customers?
Q: Can I read reviews from past customers?
A: Yes — check our 5-star reviews on Google and Facebook.
Q: Is travel insurance included?
Q: Is travel insurance included?
A: No, but it’s recommended. We can suggest insurance providers if needed.
Q: Is it safe for solo female travelers?
Q: Is it safe for solo female travelers?
A: Yes — we frequently host solo travelers. Safety and comfort are our priorities.
Packages & Group Deals
Packages & Group Deals
Q: Do you offer Bangkok vacation packages?
Q: Do you offer Bangkok vacation packages?
A: Yes — we provide custom packages including hotels, transfers, tours, and spa add-ons.
Q: Do you offer discounts for groups or agents?
Q: Do you offer discounts for groups or agents?
A: Yes — we offer special rates for groups, travel agents, and returning customers.
Payment & Cancellation Terms
Payment & Cancellation Terms
Q: What payment methods do you accept?
Q: What payment methods do you accept?
A: Cash (THB), credit/debit card, Wise, and Thai/international bank transfers. Payment can be made online or at our office.
Q: Can I pay online before the tour?
Q: Can I pay online before the tour?
A: Yes — we’ll send you secure payment options via WhatsApp or email.
Q: What’s your cancellation and refund policy?
Q: What’s your cancellation and refund policy?
A: Most tours can be cancelled with a refund if you notify us at least 24–48 hours in advance. Check the specific policy when booking.
Q: Is a deposit required?
Q: Is a deposit required?
A: Some tours or custom services may require a small deposit to secure your spot.
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